Made out of blocks filled with text, photo or video messages chatbots resemble a compact, more personal interactive website. Usually, their structures connected with buttons and short responses are prepared for basic interactions with users. If you want them to be smarter and interact with users even if they want to chat, Chatbot Creator has a useful module to achieve that. It’s called Train Chatbot. Let’s see how it works.
You made your chatbot out of blocks, quick answers and so on. The user can click on the elements and move to a specific place inside or outside the conversation. Alright. But what if they entered a text? With no help, your chatbot won’t understand it.
That’s why you should give your chatbot additional guidelines. Inside of the Chatbot Creator platform, those “guidelines” are called intents. It’s the secret weapon that allows your chatbot to understand and react to text messages or questions typed by users.
Intents are groups of words that are gathered around a specific area. They work as key phrases and words that are connected to one field. By setting them you can redirect users to a specific block within a chatbot structure connected with this area.
Imagine you created a chatbot for the restaurant. You added a menu block which displays a carousel with a food offer of the restaurant. Now, chatbot users who want to find it may ask about it in different ways.
So in the Train Chatbot module, you add an intent filled with key phrases and questions that may be typed by people, from very basic such as menu or food to more complex like what’s on the plate.
We add intent in the Train Chatbot module, by clicking on the “add intent” button.
We name our intent, so that we can later find it easier among other intents. The name won’t appear anywhere but on our platform.
Then we decide to which block the user should be redirected after entering specific words.
Setting intents in Chatbot Creator
You can create intents for different areas that users may be interested in and guide them to a block with the answer.
What’s also important is that you can delete your intents. Or disable them for some time – and turn them on again whenever you want.
Disabling intents in Chatbot Creator
You can also search for intents in a special search bar. This is useful if you entered a lot of them. Then when you type the specific key phrase, the system will display all intents where this specific word was used.
When it comes to intents there are several rules you have to follow while making intents that works for your chatbot’s users. The more work you put into this part of chatbot building, the more useful your chatbot will be. And you’ll get a higher rate of adequate responses.
Firstly: intelligent answers do not work in moderator mode, only when your chatbot is active.
What is important here, entered phrases and words must be equal to the one that may be typed by users. Your chatbot won’t understand the phrase if the word is different.
So if the user types, for example, “fod gallery” instead of “food gallery” and you don’t enter “fod gallery” to the intent module, then the chatbot will reply with the default “I don’t understand you” message.
That’s why, if you know that people ask about the same thing in many ways or may make mistakes while typing specific words, take all this into account and add in here, so your chatbot can recognize them.
“How are you” may be typed as: “how r u”, “how are u”, “how u doing” etc. so if you want them to be recognized by the chatbot system, you need to enter all those options.
Adding different keywords to the Intent
The next important thing in here is the order of your intents. The higher the specific intent is placed, the faster it will be detected by the chatbot and it respond to users with a specific block.
If the single word “gallery” appears in two interactions: somewhere on the top in the “food gallery” intent and below in the “local gallery” intent, the chatbot will send the user this message and block, which is higher. This is very important.
The higher the intent is placed, the more detailed phrases should be entered. For example, as we mentioned, the word “gallery” can be used in different contexts. It could be used as “pictures of the restaurant” or “pictures of restaurant stuff”. So, the higher we are, the more we should use more specific words / phrases.
Changing order of intents
Taking into account that hierarchy is important here, you can also change the order of intent and place it lower or higher whenever you want using an arrow placed next to each intent group tab.
What if I Can fit the word to more than one intent?
It may also happen that one word can be entered in many intents. Then it comes in handy to those more general words gathered at the bottom of the intents groups.
Then you’ll have more specific and complex phrases at the top and those more general ones at the end. Then you can create a block with additive questions in the chatbot structure that may help your chatbot understand your user’s intention.
If you have a restaurant bot and within it pictures of food and your restaurant you can make a group of intent at the bottom where you add more general words. Then when the user types “gallery” chatbot can add additional question “what do you want to see pictures of” and after it receives a response it redirects the user to a specific block.
Knowledge is power. That’s why we invite you to check out other articles and learn how to add more spicy ingredients to your chatbot in Chatbot Creator.
If you have more questions about intents or other parts of the platform, leave the comment below the post or contact us via our Facebook profile. We’ll be glad to chat.
Enjoy Chatbot Creator