In the universe of chatbots, there are some words that, without a context, are difficult to grasp. Especially if you are at the beginning of your chatbot adventure. Starting from “What are blocks and what do they actually contain?” or “What are the types of interactive elements within the chatbot structure?”. Ending with: “What is a broadcast? Or Intents?”. That’s why we are introducing the base of important phrases – ones from the Chatbot Creator platform and also those more universal. They will help you to understand the chatbot land and language. Let’s begin the journey through the chatbot makers’ must-know terminology.
The basic builder of conversation flow. To put it simply, blocks are cells with messages that appear to the user after completing a specific action. By connecting blocks in chatbot building platforms, you can create a chain of dependent responses, where each user action trigger a chatbot reaction. And make the conversation fluent.
Buttons are interactive responses within the Messenger conversation flow that users can click on. There are 2 options in the Chatbot Creator platform:
1) redirect users to another block,
2) enable them to call your company,
3) redirect them to the website of your choice (Messenger Webview without coding)
5) let users open and accept consents e.g. marketing consents (without coding)
A group is a collection of blocks you gather by yourself. You can think about it as folder that contain blocks with specific messages. The group enables you to build and manage user paths more easily. For example, in a restaurant chatbot, you can group blocks referring to menu, contact information about your business, etc. Everything is to keep the work clean and chatbot-maker-friendly.
Variables may work as a collection of data – users’ choices in the chatbot – but you can also collect groups of chatbot users in them. And use while setting up push message recipients.
To be more specific, in the Chatbot Creator platform, you use variables to gather (segment) users who made a specific action and put them in, let’s call it “box”. You can collect variables in almost every element of the chatbot building elements: in a flow (by adding an action), in a button and short answer. So whenever users click on something or arrive at a specific place in the chatbot, you can save their choices.
For example, if you want to have a base of users who agree to receive a push notification in chatbot, you can gather them by collecting variables in the button’s action.
This is a pretty complex term so we will make it clearer for you in a separate article. It will be posted on our blog soon.
In Chatbot Creator – and other places – also called intents; allow the chatbot to become a bit wiser than a mobile application. In Chatbot Creator, we set intents in the “Train Chatbot” module by entering words, key phrases, to which the chatbot will respond.
A push notification is a message sent to chatbot users on Messenger (or other communicators) from a chatbot platform like Chatbot Creator. It works similarly to an email newsletter or applications’ push notification but is displayed in the communicator. Through the broadcast panel – the management center of push notification in the chatbot – you can send subscription materials or follow up campaigns. There are 4 types of pushes to choose from in the Chatbot Creator platform:
To send any kind of push notification, the user has to make the first interaction with a chatbot. You can read more about sending push notification in our article.
This is a term describing users who interacted with a chatbot and who agreed to get push notifications. Many chatbot platforms make the prize dependent on the number of subscribers.
They help you to understand where to “go” and how “chatbotland” works. Templates in chatbots are prebuilt group of blocks adjusted to a specific sector or industry. It’s a frame you can fill with your texts and graphics and customize as you want. Templates are a great source of specific solutions and features that may inspire and help you while creating your chatbot.
The terms we explained in this article are a piece of cake for you? Or maybe you are eager to learn more? Then you’ll be glad to hear that the second part of the article with a bit more complex chatbot vocabulary is on its way.
You can also add some difficult and useful words in the comment below the article, so we can crack them down together. And with a profit for the chatbot world.
Bon chatbot voyage